Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Dubai Mart. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates (UAE). Please review our Shipping Policy below.
Order Processing
- Orders are processed within 1–2 business days after they are placed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been processed, it will be prepared for shipment and handed over to our delivery partners.
Delivery Time
Estimated delivery times are as follows:
- Dubai: 1–3 Business Days
- Abu Dhabi: 2–4 Business Days
- Sharjah, Ajman & Northern Emirates: 2–5 Business Days
Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
Shipping Coverage
Dubai Mart currently ships to customers throughout the United Arab Emirates (UAE).
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your order.
From time to time, we may offer free shipping promotions on selected products or orders that meet minimum purchase requirements.
Order Tracking
Once your order has been shipped, you may receive shipping updates or tracking information (where available) so you can monitor the status of your delivery.
Delivery Attempts
If delivery cannot be completed because:
- The provided address is incorrect or incomplete.
- The customer is unavailable after multiple delivery attempts.
- The customer refuses to accept the order.
The shipment may be returned or cancelled. Additional delivery charges may apply for re-delivery.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders within the UAE.
Customers are requested to ensure the exact payment amount is available at the time of delivery to help ensure a smooth delivery experience.
Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to:
- High order volumes
- Public holidays
- Extreme weather
- Courier service disruptions
- Remote delivery locations
- Other circumstances beyond our control
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Dubai Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged, defective, or with missing items, please notify us within 48 hours of receiving your package. We may request photos of the product and packaging to assist with our investigation and resolution process.
Order Changes
Once an order has been processed or dispatched, changes to the shipping address, products, or delivery instructions may not be possible.
International Shipping
At this time, Dubai Mart only ships within the United Arab Emirates (UAE).
Contact
If you have any questions regarding shipping or your order, please contact Dubai Mart through the customer support options available on our website.
Thank you for choosing Dubai Mart. We appreciate your trust and are committed to providing a fast, secure, and reliable shopping experience across the UAE.